Frequently Asked Questions

We recommend booking at least 4-6 weeks in advance, especially for popular dates like weekends and holidays. However, we can often accommodate last-minute bookings subject to availability. For weddings, we suggest booking 3-6 months ahead to secure your preferred date.

We cover the entire UK, with our main service areas being London, Manchester, Birmingham, Leeds, Liverpool, Bristol, and surrounding regions. For events outside these areas, additional travel costs may apply. Contact us to check coverage for your specific location.

All our packages include: professional setup and breakdown, an on-site attendant for the duration, all necessary equipment, props and accessories, unlimited photos during your booking period, and a digital gallery delivered within 48 hours. Additional services like instant printing and custom backdrops are available as add-ons.

Yes, we require a 50% deposit to secure your booking. The remaining balance is due 7 days before your event date. Deposits are fully refundable if you cancel more than 14 days before your event. For cancellations within 14 days, the deposit may be retained.

Our Standard Booth uses high-quality digital cameras perfect for most events, offering excellent image quality at an affordable price. The DSLR Booth uses professional DSLR cameras with superior lenses, providing premium image quality, better low-light performance, and more advanced features. Choose DSLR for events where photography quality is paramount.

Setup typically takes 30-45 minutes. We arrive at least 1 hour before your event start time to ensure everything is ready. Breakdown takes approximately 20-30 minutes and happens after your event concludes. We'll coordinate with your venue to ensure smooth setup and breakdown.

Absolutely! We offer custom backdrops, branded photo templates with your event details, custom props, and personalized photo layouts. Discuss your requirements when booking, and we'll work with you to create a unique experience that matches your event theme.

Our Standard Booth requires approximately 2m x 2m (6.5ft x 6.5ft) of floor space. The DSLR Booth needs slightly more space at 2.5m x 2.5m (8ft x 8ft). We also need access to a standard power outlet. The venue should be accessible for equipment delivery - please inform us of any stairs or access restrictions.

All photos are delivered via a private online gallery within 48 hours of your event. You can view, download, and share all images there. Photos are provided in high-resolution format suitable for printing. For instant prints, add our instant print service to your package.

Our business packages include comprehensive training (4+ hours), software tutorials, business setup guidance, 12 months of technical support, and access to our aftercare service for spares and repairs. We're committed to helping you succeed in your photo booth business venture.

Yes! We offer discounted packages for venues, event planners, and clients booking multiple events. Contact us to discuss your requirements and we'll create a custom package that suits your needs. We also offer long-term partnerships for venues and event companies.

All our equipment is regularly maintained. In the unlikely event of a technical issue, our on-site attendant will resolve it immediately. We've never had to cancel an event due to equipment failure, and your satisfaction is our priority.